After what it calls an "extensive review," Subway says that it only received one serious complaint about Jared Fogle during his time as their spokesperson.
In a statement, Subway said that their investigation involved the perusal of over a million comments sent to the customer service team, as well as the review of "all available documents, and interviews with past and present Company and Franchisee Advertising Fund employees and management," People reports.
In the end, Subway claims, they identified only one serious complaint which was unrelated to his later indictment on child porn charges. "The investigation identified one complaint that was submitted via Subway's website in 2011 that exposed concerns about Mr. Fogle," the restaurant chain reported. "Although the complaint was serious, there was nothing that implied anything about sexual behavior or criminal activity involving Mr. Fogle... We regret that this comment was not properly escalated or acted upon," they continued. "When we first learned of the investigation into Mr. Fogle, we immediately suspended and subsequently ended out relationship with him." Subway also expressed its "deepest sympathies" to Fogles victims.
As RadarOnline.com reported, a former Subway franchisee has claimed that she alerted multiple levels of corporate management to concerns she had about Fogle which stemmed from an intimate relationship she had with the spokesperson dating back to 2008. While she maintains that she specifically warned them that Fogle should not be allowed around young girls, the restaurant chain responded, "We have no record of this allegation.”
Following an FBI investigation that revealed that Fogle's involvement with child pornography and underage prostitution, the disgraced footlong enthusiast has since accepted a plea deal. He will serve no less than five years in prison, will register as a sex offender, and will be compelled to pay over a million dollars in restitution to his victims.