“I’ll let you know when they’re outside, you should be hearing the sirens real soon,” the 9-1-1 operator says to Lovato’s female friend who placed the call.
“No sirens please, right?” the friend asked, but was told that wasn’t possible.
“No, no, no, no. This is a medical emergency, I don’t have control over that. Sorry about that,” the operator said.
“I thought you were just saying we have to wave you guys down,” the friend asked.
“Definitely wave us down. That’s going to be helpful. This is definitely a medical emergency for her. We need to get there as fast as possible,” the operator told the friend.
A male then spoke with the operator and says “We heard the sirens. It is a windy street getting up here.”
The female friend was calm and curt with the operator in the beginning of the call that was released on July 26, 2018.
“About how old is she?” the operator asked, and the friend refused to answer, saying: “We just need to get somebody out here.”
She was instructed by the operator to “stay with the patient” and “gather any medications if she’s on any because that’ll be helpful.”
Lovato’s dogs were barking and the operator told the female caller “If you have any family pets in the home put them in a room.”
The call is disconnected when the paramedics arrived.
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