Blundering CrowdStrike Slammed for Sending Out Error-Filled $10 Uber Eats Vouchers to Say Sorry for Plunging World Into Global IT Chaos
CrowdStrike CEO George Kurtz, 59, is facing backlash for sending out $10 Uber Eats vouchers as an apology for last week's chaotic global IT outage.
July 25 2024, Published 12:00 p.m. ET
Bumbling cybersecurity firm CrowdStrike and its CEO George Kurtz are under fire for sending out $10 Uber Eats gift cards as an apology for plunging the world into one of the world’s biggest IT outages – with many of the vouchers containing errors.
RadarOnline.com can reveal the US cybersecurity firm that crashed millions of computers across the world following a botched update offered staff and partners the Uber codes after they helped them through the chaos caused.
A CrowdStrike partner uploaded the voucher offer email from the company to social media.
According to one email from CrowdStrike, the company offered the cards to recognize “the additional work that the July 19 incident has caused”.
The note said: “We send our heartfelt thanks and apologies for the inconvenience. To express our gratitude, your next cup of coffee or late-night snack is on us!”
But the embattled company and its 59-year-old CEO were slammed on social media after issuing the $10 vouchers to its teammates and partners – especially after many recipients realized errors in them meant they could not even be used for a “cup of coffee” or “late-night snack”.
One disgruntled X user said: “Ain’t no f------ way LOL CrowdStrike caused millions of dollars in lost revenue, wasted people’s time, ruined plans, and to make it right they’re giving $10 gift cards?”
Web users who weren’t among the “teammates and partners” who got the vouchers also moaned they were not sent any compensation.
One said online: “HEY CrowdStrike and George Kurtz where’s my $10 Uber Eats gift card!?... those cards aren’t even for people affected but for companies that use their services.”
One partner seethed: “HEY CrowdStrike and George Kurtz where's my $10 Uber Eats gift card!?”
Many of those who posted about the $10 gift cards said they received an error message from Uber Eats explaining the voucher “has been canceled by the issuing party and is no longer valid”.
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CrowdStrike spokesperson Kevin Benacci said some of the vouchers were deactivated because they were “flagged as fraud”.
He added: “We did send these to our teammates and partners who have been helping customers through this situation.
This was the image millions of users worldwide were met with on Friday after CrowdStrike launched a faulty update to nearly every Microsoft Windows system.
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“Uber flagged it as fraud because of high usage rates.”
As RadarOnline.com reported, Texas-based CrowdStrike first came under fire after a faulty software update caused millions of computers using Microsoft Windows to crash.
Congress has since called for a hearing to investigate the monumental screwup that wreaked havoc around the world and left businesses, banks, hospitals and airlines offline for most of the day.
Former President Donald Trump’s ties to the embattled cybersecurity firm were also exposed amid the IT outage chaos – as Trump, 78, once falsely claimed CrowdStrike helped Ukraine hack the DNC and frame Russia in connection to his 2016 presidential win.
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